Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

All our products are made to order. It typically takes 1-3 business days to process and print your items before they are shipped.

How long does shipping take?

Shipping times depend on your location:

United Kingdom 3-7 business days

Europe 4-8 business days

USA & Canada 5-9 business days

Rest of World 7-14 business days

Once your order has shipped, you’ll receive a tracking link via email to follow your delivery.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the items in your cart. You’ll see the final shipping cost before you complete your order.

Do you ship internationally?

Yes, we ship worldwide! Thanks to our global print and logistics partners, your products are made and shipped from facilities closest to your location for faster delivery.

Can I track my order?

Absolutely! Once your order has shipped, we’ll send you a confirmation email with your tracking details. If you haven’t received it, check your spam folder or contact us at help@sausageswag.com.

My order hasn’t arrived yet. What should I do?

If your order hasn’t arrived within the estimated delivery time, please:

  1. Check the tracking information sent to your email.
  2. Contact us at help@sausageswag.com if you need further assistance.

Products

How are your products made?

Our products are made to order using high-quality materials and printed locally through our print-on-demand partner, Gelato, with production facilities in over 32 countries. This ensures fast delivery and reduced environmental impact.

What sizes do you offer?

We offer a range of sizes from S to 2XL. For apparel, please refer to our Size Guide [link here] to ensure you find the perfect fit.

How should I care for my product?

To keep your Sausage Swag products looking their best:

  • Wash inside out on a cold cycle.
  • Do not bleach.
  • Tumble dry on low or hang to dry.
  • Avoid ironing directly over prints.

Are the colors on the website accurate?

We strive to display product colors as accurately as possible. However, slight variations may occur due to differences in screen resolutions and lighting.

Returns & Refunds

Can I return or exchange an item?

Since all our products are made to order, we can only accept returns if there is a fault with the item or a print error. If this happens, please email us at help@sausageswag.com within 14 days of receiving your order with:

  • A description of the issue
  • Clear photos of the fault or print error

We’ll review the details and get back to you as quickly as possible.

What if my item arrives damaged or incorrect?

We’re sorry for the inconvenience! If your product is damaged, defective, or incorrect, please contact us at help@sausageswag.com with photos of the issue, and we’ll make it right.

How do I request a refund?

If your return is approved due to a fault or print error, we’ll process your refund back to the original payment method within 10 business days. If you haven’t received your refund after 15 business days, please reach out to us.

Customization & Special Requests

Do you offer custom designs or personalization?

Yes! We’re always looking for new ways to make your experience unique. Keep an eye on our store for customisable products or sign up for our newsletter to stay updated.

For specific requests, please email us at custom@sausageswag.com

Do you sell gift cards?

Yes, we offer gift cards in various amounts, perfect for dachshund lovers! You can purchase them directly from our store.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.

Is my payment information secure?

Yes, absolutely! We use secure encryption to protect your payment information. Your details are never stored on our servers.

General Questions

Where are you located?

We’re based in the United Kingdom:
Sausage Swag
63 Sinclair Crescent,
Hull, HU8 9JN,
East Yorkshire, United Kingdom

Can I contact you if I have more questions?

Of course! We’re here to help. You can reach us at:

We aim to respond to all inquiries within 24-48 hours.

Do you support sustainability?

Yes! By partnering with a reputable, global supplier, we produce your products locally, reducing transportation emissions and promoting sustainable practices. Our items are made to order, minimizing waste and overproduction.

If you have a question that wasn’t covered here, feel free to email us at help@sausageswag.com. We’re always happy to help! 🐾